Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to email@example.com.
- WARRANTY & RETURN
If you have an issue or question that requires immediate assistance, you can click the button below to drop us an email and we will get back to you within 24Hrs!
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) destinations or to freight forwarders. We do not offer expedited shipping.
All orders in NOBLEMOOD store are free shipping, which is a contactless process to ensure your safety.
If your order contains multiple boxes, they will be shipped seperatly.
Total Delivery Time = Handling Time + Shipping Time
Handling Time: 1-2 Business Days
Shipping Time: 5-6 Business Days(Due to COVID-19)
You will receive order shipping emails once your order has been shipped. For more details on our shipping process, Go to UPS or fedEx and paste your tracking number to track your package.
NOBLEMOOD ship orders via fedEx or UPS. They ship orders to your front door, porch, garage etc.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
NOBLEMOOD don't provide in-home selivery and setup now. But we will reinstate this service in the future.
WARRANTY & RETURN
Please check the page "Warranty & Return" on noblemood.com.
Submit a return request at firstname.lastname@example.org within 30 days of receiving your order.
Please include the reason for return and photographs for verification.
Once your request is approved, you will received a return address needed to be included on your return label. Please send your item(s) via local post within 10 days and send us the return tracking info. When warehouse receives the returned package, the item(s) will be inspected to ensure it is in the original condition or has the issues stated in the return request.
Once confirmed, the refund will be credited back to the original payment method within 6-10 days (processing time depends on the payment method). That the return shipping fee will be refunded or not depends on the return reason(quality or non-quality issue).