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Return & Exchange Conditions
Items returned without our authorization will not be accepted. The time frame for return/exchange must not exceed 30 days from the time when the original order is received.
The item must be unassembled, unused, unwashed, unaltered, undamaged and with the original tags attached.
The item being returned must be in the original condition. Please retain the original package for returns. otherwise we reserve the right to reasonably refuse any return.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

FAQs about COVID-19

At NOBLEMOOD, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let's stay strong and patient during these special times. NOBLEMOOD will be still here to do our best to support you.

The following are FAQs for order and delivery that customers care about during the coronavirus epidemic.

Q1. Will my package be delivered?

Of course will, NOBLEMOOD's activities are currently continuing. However, delivery times may be longer than usual.

Q2. How long does it take to ship my package?

The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. We will do our best to deliver your items as soon as possible and notify you by email. 

Ship from Local Warehouses, Arrive in 6-8 Business Days

Q3. Will my package be infected?

It's safe to order from NOBLEMOOD. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.

Q4. What's the status of my order and delivery?

Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the UPS, FedEx or other shipping vendors website. This function allows you to track your package using the tracking code provided in the email. You can also track your order in My account>"My Orders".

Q5. Can I change the address on my order?

You can Contact Us to change the delivery address for your order before it's shipped. Once your order has been shipped, it cannot be changed by us. But we can contact the shipping carrier to change it for you, and address correction fee($18 per box) needs to be charged.

Q6. Is it possible to reduce contact with the deliveryman?

Yes. NOBLEMOOD's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.